Refund policy

Because our products are skincare made in small batches, our policy is built around hygiene — and the fact that whipped body butter is heat-sensitive.

Returns
For hygiene reasons, we're unable to accept returns or exchanges on our products once they've shipped. This is standard for skincare and personal-care products. All sales are final, with the exceptions below.

If your order arrives melted, leaking, damaged, or incorrect
We want every order to arrive in good condition. If it arrives melted, leaking, damaged, or you received the wrong item:

• Take a photo of the issue within 12 hours of the carrier's delivery scan. The photo is what lets us make it right, so please take it as soon as you notice the problem.
• Send us the photo and your order number within 7 days of delivery.
• We'll make it right with either a replacement or a refund.

We're a small team and review every claim personally. Claims without a photo from within that first 12 hours can't usually be honored, since we have no way to know the condition your order actually arrived in.

Refunds
Approved refunds are issued to your original payment method and cover the cost of the product. Original shipping charges are non-refundable. Once processed, refunds typically take a few business days to appear, depending on your bank or card provider.

Melting after delivery
We ship September through April only and pause shipping May through August. Our butters remain heat-sensitive throughout the shipping season. If a package is left outside (in a mailbox, car, or on the porch) for an extended time after delivery and melts as a result, we're unable to offer a refund or replacement. Please plan to bring your order indoors promptly.

Melted butter is still good butter
If your butter softens or melts and you'd rather just keep it: place the jar in the fridge until it firms up, then use it as normal. Whipping is what fills the jar with airy texture, so re-solidified butter will look like less product and feel a little denser — but it works just the same on your skin.

If you have a reaction
Our full ingredient list is printed on the product box and shown on every product page — please read it before use, and patch test if you have sensitive skin. If you experience irritation, stop using the product and contact us; we take every report seriously and keep a record of it. A reaction isn't grounds for a refund on its own, but we'd always rather hear from you and help than not know.

Order changes and cancellations
You may cancel an order any time before it ships by contacting us. We're unable to make changes to an order once it's placed; if you need something different, please cancel and reorder.

Questions? Contact us through our website and we'll help however we can.