Shipping policy

Our body butters are currently ready to ship. We dispatch orders on Mondays and Tuesdays during our September–April shipping season, subject to the cutoff and warm-weather precautions below.

 

We make our products by hand in small batches. Some of them — especially our whipped body butters — are heat-sensitive, so we put real care into how and when your order ships.

Where we ship
We currently ship to all 50 US states. We are not shipping internationally yet.

How your order ships
Every order ships USPS Priority Mail with tracking — we don't offer slower options, because our products shouldn't spend extra days in a truck. Rates are calculated at checkout based on your location, and shipping is free on orders $49+. Transit typically takes about two days; delivery dates are estimates, as the carrier doesn't guarantee them.

When your order ships
During our September–April shipping season, we ship on Mondays and Tuesdays only. Orders placed before 12:00 PM on a shipping day go out the same day; anything after the Tuesday cutoff ships on the next available shipping Monday. Shipping early in the week is deliberate: this helps reduce the chance of your package sitting in transit over a weekend.

Our summer pause
To protect our heat-sensitive products, we ship September through April only. We do not ship during the summer pause, May through August. Shipping resumes in September.

Warm weather during the shipping season
Our butters remain heat-sensitive even outside summer. If unusually hot weather makes transit unsuitable during our shipping season, we may briefly hold your order and will email you with an updated shipping timeline.

After delivery, please help us keep your butter in good condition:

• Bring your package indoors promptly — whipped butter is handmade and heat-sensitive.
• Open and inspect your order within 12 hours of delivery, and photograph anything that doesn't look right straight away.

If a package is left outside (in a mailbox, car, or on the porch) for an extended time after delivery and melts as a result, that is outside our control and becomes the customer's responsibility.

If something arrives melted, leaking, or damaged
Take a photo within 12 hours of delivery and send it to us with your order number within 7 days — we'll make it right with a replacement or a refund. See our Return & Refund Policy for details.

If your package is late or missing
Every order ships with tracking. If tracking hasn't moved for several days, or a package is marked delivered but you can't find it, check with household members and neighbors first — then contact us within 7 days and we'll work with the carrier to track it down or make it right. We're not able to cover packages that a customer asks the carrier to hold, redirect, or leave in an unattended location.

Address accuracy
Please double-check your shipping address at checkout. We're not able to cover the cost of reshipping orders sent to an incorrect address.

Questions? Contact us through our website and we'll be happy to help.